1. REGISTRATION AND MEMBERSHIP

1.1. You can self-register as a basic Buyer by clicking on Register Now or as a Surya Shri Royalty Partner simply by entering an existing Royalty Partners Email address, Royalty Partner Code or Coupon Code at either of the following 3 opportunities:

A. At the Registration process
B. Through your User Dashboard
C. During the product and service Checkout process

1.2. The conditions of your acceptance as a Surya Shri Royalty Partner are specified within this document.

1.3. Currently it is ‘Complimentary’ to become a Surya Shri User and Royalty Partner.

1.3.1. However, you will be required to provide your valid Identity as instructed and Address Proof for verification purposes prior to the time of your initial withdrawal. Inability to provide accurate documentation may lead to the suspension of your funds. If there is any delay or issues regarding your verification process, please contact the Surya Shri Support Centre.

1.3.2. Each withdrawal will undergo a predetermined withdrawal fee decided by Surya Shri, mentioned in the Withdrawals section on your Dashboard.

1.4. A user must be at least 16 years of age or supervised by such person to become a Royalty Partner. Surya Shri will not be held responsible for actions and activities carried out by minors (children below age 16 years) and those who cannot provide valid identification on suryashri.lk or any related third party links or websites.

1.5. Both you and Surya Shri may at any time terminate your membership without prior notice as specified further in the Terms. Any balance in your User wallet will undergo similar actions as it were to an Inactive User’s Wallet balance.

1.6. Your membership will become inactive after 6 calendar months counted from the last date of activity.

1.6.1. In an instance where you have nominated a beneficiary you may request that your Wallet Points be transferred to them following your inactivation through written request to the Surya Shri Accounts Division. This request must be submitted to Surya Shri prior to any inactivation period of your account unless due to unavoidable reasons related to serious health conditions or demise of a User. However the decision to consider and approve such is solely the right of Surya Shri.

1.6.2. In case Wallet Points are unwithdrawn (not including that which has requested to be withdrawn or pending deposit) or no beneficiary is nominated, your wallet balance within the said period of 6 calendar months will be automatically transferred to the Surya Shri ‘Donation Wallet’.
For clarification refer this example: if your last activity was on the 27th of June 2021 and remain inactive on suryashri.lk till the 27th of December 2021, then you will be considered an inactive member starting from the 28th of December 2021.

1.7. To reactivate your membership simply log in to your account.

1.8. The membership is personal to you and cannot be assigned or transferred to any other person without Surya Shri’s prior written consent as provided in Code of Ethics and Rules of Conduct.

1.9. Upon your registration:

1.9.1. You will receive an email notification informing you of your registration with a link to verify your registration email address and login.

1.9.2. You will receive a unique 7 figure Royalty Partner Code which will be mentioned in the email stated in 1.9.1 and on your Surya Shri User Dashboard.

1.9.3. You will be entitled to a lifetime Royalty Partner Royalty Discount of up to 20% from all eligible products and services you purchase on suryashri.lk provided you become a Surya Shri Royalty Partner.

1.9.4. Royalty Partners will be allowed to create 3 unique Custom Coupon Codes to share with existing Buyers and potential customers who may join as your affiliates using these Coupon Codes which will in turn improve new opportunities to earn Royalty Partner Commission earnings.

1.9.5. Partners will be able to share their email address, the 7 figure Royalty Partner Code or Custom Coupon Codes in order to invite your friends, family and followers who are new to Surya Shri’s Membership benefits.

1.9.6. Most importantly you will be obliged to strictly adhere to the rules of this document and the Terms including the rules of any and all documents referred to in them.

1.10. You can at any time revoke your membership by emailing us a written notice of same.

2. SURYA SHRI POLICIES

2.1 You agree to have read and understood and shall abide by the Code of Ethics and Rules of Conduct, the Terms of Use, the Cookie & Privacy Policy, and the Affiliate Policy as provided on www.suryashri.lk

2.2 Royalty Partners must adhere to the Royalty Partner Online Policy & Social Media Dialogue – 10 Golden Rules as prescribed in the Royalty Plan.

3. OBLIGATIONS OF A SURYA SHRI ROYALTY PARTNER

3.1. You agree to not resell Surya Shri Products and Services using any method including to sell to, sell in, demonstrate or display Surya Shri products and services in any retail outlet of any nature including any retail/e-commerce website.

3.2. You may present and promote Surya Shri, its Products and Services on your Personal social Media platform accounts, personal blog/site, etc. using your Royalty Partner details but you agree to not offer to sell Surya Shri Products and Services according to 3.1.

3.3. You may purchase Surya Shri Products and Services in your own name and on your own account. You may increase your personal earnings through www.suryashri.lk but you clearly understand that such earnings are not a salary paid by the Company and that such payments do not indicate to any sort of employment by the company. Being a Royalty Partner does not qualify you to become a Surya Shri agent or employee and shall at all times act as and be considered as an independent person (self-employed). You shall not have any authority to negotiate, buy, sell or generally conclude any agreements in the name of Surya Shri or on its behalf.

3.4. You are solely responsible for the reporting and payment of any taxes, duties and fees applicable to any commissions or profits you receive through any activity directly with Surya Shri or on www.suryashri.lk

3.5. You are not authorized to create Royalty Partner accounts for any other user without receiving their written consent to do such. In any case where you have violated same you will be solely responsible for all respects with national data protection and privacy laws.

3.6. We explicitly disclaim any liability for any penalties, costs, fees and generally any expenses that you may incur as the result of any breach of applicable data protection and privacy laws.

3.7. We allow the return of Products and cancellation of Services as described in the Terms and Conditions.

3.8. You shall uphold the image and reputation of Surya Shri at all times. You shall not make any statements, nor perform any acts, which might be detrimental to the image of Surya Shri (PVT) LTD or any of their Products and/or Services and shall operate in a lawful and ethical manner and not make any false, misleading or exaggerated claims neither of the Company nor their products, services and benefits.

3.9. You acknowledge that the Surya Shri Trademarks, their trade name and logo are the sole property of Surya Shri (PVT) LTD and you agree not to infringe them in any way. For avoidance of doubt, all goodwill in the Surya Shri name accrues to Surya Shri. At their request you will sign such documentation as they reasonably request to confirm this.

3.10. When presenting or promoting Surya Shri Products and Services to both potential and existing customers, you will strictly observe the Code of Ethics and Rules of Conduct. You must also ask both potential and existing customers expressly whether or not they wish to receive commercial communications about Surya Shri products and services from you in a personal context.

3.11. If you wish to sponsor a Customer to become a Royalty Partner you may provide them with your Royalty Partner Code, a Custom Coupon Code, Royalty Partner Link or your registration email as preferred by you for the customer to submit at the time of registration of enlisting as a Royalty Partner. You will have the limited right to use that Customer’s personal information only for the purposes of communications strictly subjected to the following conditions:

3.11.1. you must be the sponsor of the Customer who wishes to become a Royalty Partner, unless otherwise expressly agreed,

3.11.2. such communications concern only commercial operations related to Surya Shri products and services,

3.11.3. the communication shall be clearly identifiable as such by including your name and contact details as the sender of the commercial communication and a valid email address at which customers can reach you to notify you of their preference to opt out of further communications;

3.11.4. any type of communications must not be sent to Customers that have opted out of receiving them,

3.11.5. promotional offers, such as discounts, premiums and gifts, giveaways, etc. where permitted by applicable law, shall be clearly identifiable as such, and the conditions which are to be met to qualify for them shall be easily accessible and be presented clearly and unambiguously, and

3.11.6. the content of such commercial communications is compliant with the Surya Shri Policies and all applicable law regarding commercial communications.

3.12. Under no circumstances are you permitted to send any sort of communications on behalf of Surya Shri or in the Surya Shri name.

3.13. You expressly agree to share your accurate personal data with Surya Shri for purpose of performance of Surya Shri’s obligation under the Agreement.

3.14. By any manner a Royalty Partners shall not use misleading, deceptive and/or unfair in practices related to Surya Shri operations including but not limited to unfair recruiting practices, misrepresentation of actual or potential sales, earnings, royalties or revenue bonuses, business opportunities, and advantages of direct selling to any potential customer, in their interaction with potential direct customers.

3.15. Surya Shri Royalty Partners shall not provide any Surya Shri Literature and/or training materials not restricted to collateral issued or presented at www.suryashri.lk by Surya Shri or any information, to a potential and/or existing Royalty Partner or float any scheme which has not been approved by Surya Shri.

3.16. Surya Shri Royalty Partners shall not require potential or existing Royalty Partners to purchase any Surya Shri Literature or training materials or sales demonstration equipment.

3.17. Surya Shri Royalty Partners shall not compel or force others to place neither orders nor reservations through him/her, place orders of any minimum quantities or maintain stock of products, make reservations of any number or frequency of service reservations. Royalty Partners shall purchase products and reserve services depending upon their consumption requirements only.

3.18. While approaching a customer/potential Royalty Partner, any existing Royalty Partner shall ensure the following:

3.18.1. trustfully identify yourself and explain the purpose of your solicitation and about the identity and operational ethics of Surya Shri, nature of Surya Shri products and services.

3.18.2. try to answer any and all questions in a fair, truthful, understandable and accurate manner.

3.18.3. refer your contact to www.suryashri.lk where they can read more about the products and services and their claims; specifically, draw their attention to the Surya Shri Support Centre procedures.

3.18.4. offer the potential customer, accurate and complete explanations of Surya Shri products and services including demonstrations of the Surya Shri products, prices, terms of payment, and terms of guarantee. If a Royalty Partner is not familiar with these details they will not conduct such explaining until they have referred to the details directly from Surya Shri, their Sponsor or a Royalty Partner well versed on such information.

3.18.5. respect the privacy and other personal restraints the customer may be under such as time, place, physical condition, etc..

3.18.6. stop any explanation and leave if applicable to the situation if asked to do so.

3.18.7. clearly inform and explain to both potential and customers their right to return and get a refund, and

3.18.8. provide the following information at the time of enrollment:

3.18.8.1. your name, address, identity proof, telephone number and Royalty Partner Code number or Royalty Partner ID number

3.18.8.2. a clear and accurate descriptions of Surya Shri and their products and services

3.18.8.3. explain the order and reservations processes, delivery mechanism of products, completion process of services, brief but clear introduction of important terms and conditions related to refunds and cancellations of orders and reservations, and

4. ROYALTIES, COMMISSIONS AND REVENUE BONUSES:

4.1. As a Surya Shri Royalty Partner you shall receive the following Royalties, Incentives and Revenue Bonuses solely depending on your performance within the website operations:

4.1.1. Royalties

4.1.1.1. every Royalty Partner shall receive a lifetime Royalty discount considered as Royalties of up to 20% off of each Product purchased and up to 10% off of each Service reserved despite the presence of Referred Royalty Partners (Affiliates or Royalty Partners who joined www.suryashri.lk through another Royalty Partner’s Custom Coupon Code, Royalty Partner Code, Referral link/s or Email address)

4.1.1.2. a royalty discount is unique to each product or service listing as indicated on each individual listing page on www.suryashri.lk which is an additional discount only rewarded to a Royalty Partner separate from a general site-wide discount, and

4.1.1.3. Royalty Partner discounts are immediate deductions from the listed price of a product or service at the purchase process and NOT a cash back reward later deposited to your wallet or account

4.1.2. Commissions

4.1.2.1. any Royalty Partner with one (01) or more Referred Royalty Partners may receive a commission from product purchases or service reservations made by up to 4 immediate levels of such Referred Royalty Partners if any, at the time or order or reservation confirmation

4.1.2.2. the highest Commission rate will be received from the sale of a direct Referred Royalty Partner or 1st level Affiliate’s product purchases and service reservations and recede in percentage value varying according to rates decided by Surya Shri, and

4.1.2.3. Royalty Partners may choose to withdraw any commissions credited to their personal ‘Wallet’ (at the rate of 1.00 point = LKR 1.00) mentioned as ‘Available Points’ subject to a withdrawal fee indicated in Withdrawals predetermined by Surya Shri

4.1.3. Revenue Bonuses

4.1.3.1. similar to Commissions, Revenue Bonuses are calculated as a percentage from the sale of every product purchase and service reservation done by a Royalty Partner through www.suryashri.lk credited to the ‘Global Wallet’ at the time of order or reservation confirmation which will then be annually flushed to zero in accordance to

4.1.3.3. and 4.1.3.4

4.1.3.2. for a Royalty Partner to become qualified as a recipient to a portion of the Global Wallet, they need to achieve a total of more than LKR 1,000,000/= in total sales (including personal and affiliate sales) summing up to LKR 500,000/= sales from a minimum of two (02) direct affiliate branches separately

4.1.3.3. Royalty Partners who fulfill the criteria in 4.1.3.2. by the end of each calendar year will be considered a qualified recipient to a portion of the Global Wallet balance which will then be equally divided between the total of such qualified Royalty Partners fulfilling the said criteria

4.1.3.5. a Royalty Partner can only qualify once per year despite the number of occasions he/she might fulfill the said criteria in 4.1.3.2., and

4.1.3.4. if in case there are no such Royalty Partners meeting the criteria according to

4.1.3.2. the Global Wallet balance will be flushed to zero considering it an earning of Surya Shri

4.2. As a Surya Shri Royalty Partner you agree to the following:

4.2.1. that Royalty discount rates and affiliate Commission rates may change or be cancelled if decided by Surya Shri at any given time and that Commission rates may vary from one listing to another

4.2.2. that once a Royalty Partner, you authorize Surya Shri on your behalf to assign an affiliate to a different Sponsoring Royalty Partner than themselves on grounds that a Royalty Partner has violated conditions agreed upon becoming a Royalty Partner at Surya Shri followed by the total deduction of any wallet point balances, termination of their Surya Shri online account including their membership and any agreement at the sole discretion of Surya Shri

4.2.3. Commissions will be calculated at the confirmation of each relevant product order and completion of each service reservation by Surya Shri while Revenue Bonuses will normally be calculated and accounted for annually in respect of related product orders and service reservations which have completed the sales process mentioned here in

4.2.3. in respective time periods

4.2.4. that it is clarified that the Commission and Revenue Bonuses are a courtesy allowance provided by Surya Shri and will be allowed in accordance to the Commission plan and only on the completion of sale of products and services. However, Surya Shri may withhold the payment of Commissions and Royalty Bonuses or any other type of incentives which is otherwise payable to any Royalty Partner if there is any situation deemed suitable for such action by Surya Shri

4.2.5. that any type allowance/payment related to the referral system may be revoked is an order or reservation is cancelled by a customer or Surya Shri before the completion of the sales process is reached, and

4.2.6. that upon deactivation (explained in detail later in this document) of your account your Wallet balance will be flushed to zero with immediate effect unless a Beneficiary is nominated prior to deactivation

5. SURYA SHRI OBLIGATIONS

5.1. We will deliver any products purchased and conduct any services reserved if chosen to respectively at the product purchase or service reservation process by you subject to availability.

5.2. We expressly exclude any liability related to Product and staff shortage, Products being out-of-stock or unavailability of services

5.3. You will receive, directly by us and only us, any benefits/payments due to you in accordance with Surya Shri commission plans currently in force.

5.4. To timely and accurately provide the withdrawal facility of commissions a withdrawal fee decided by Surya Shri will be deducted at each individual withdrawal.

6. TERMINATION

6.1. We may terminate your membership with immediate effect with or without prior notice in any of the following circumstances:

6.1.1. if you make any statement or provide any Personal Data that is materially inaccurate or untrue; or

6.1.2. if you commit a breach of any of the provisions of the this document, including a breach of any of the provisions of the Terms and the Code of Ethics and the Rules of Conduct or documents referenced to herein and fail to explain to our satisfaction or in case of breach that is not capable of remedy

6.2 Your Royalty Partner status will deactivate if you have not been active on www.suryashri.lk for a consecutive period of 06 months from the date of last activity and all available points in your Wallet will expire automatically and immediately transferring them to the Surya Shri ‘Donation Wallet’ following deactivation.

6.3 Notwithstanding anything contrary contained herein, your membership shall stand terminated with immediate effect in the event of provision of an incorrect/invalid Identity and Address proof.

6.4 Surya Shri shall have the right to stop your Commissions, Revenue Bonuses and similar allowances including other benefits of membership with immediate effect in the event you are found violating the clauses of this document or pending investigation.

7. ERRORS AND CORRECTIONS

While Surya Shri uses reasonable efforts to include accurate and current information on this website, they do not warrant or represent that the website will be error-free. Data entry errors or other technical problems may sometimes result in inaccurate information being shown. Surya Shri reserve the right to correct any inaccuracies or typographical errors on our site www.suryashri.lk, including pricing and availability of products and services, and shall have no liability for such errors. Surya Shri may also make improvements and/or changes to the site's features, functionality, or content at any given time. If you see any information or description you believe to be incorrect, informing them through the Contact Us page will be highly appriciated.

8. LINKS

Surya Shri may provide links to third party websites or resources. Our provision of such links is not an endorsement of any information, product or service reached through such link. Surya Shri is not responsible for the content or performance of any portion of the internet including other websites to which this site may be linked to or to which that can be accessed by this site. Kindly inform of any issues or inappropriate material found on websites to which this site is linked to through the Contact Us page.

9. GENERAL PROVISIONS

9.1 These Terms are governed by the laws of the Territory and any disputes arising out of, or in connection with the any Policy and/or Terms of Use shall be submitted to binding arbitration and shall be referred to sole arbitrator appointed in accordance with the applicable law. The venue of such arbitration shall be in Sri Lanka and the award of the Arbitrator shall be final and binding on all parties. The Court of the Democratic Socialist Republic of Sri Lanka shall have jurisdiction in relation to this Arbitration and any award arising therefrom.

9.2 If any provision of the Terms is held to be unlawful, void or for any reason whatsoever unenforceable, the invalidity of that provision shall not affect the validity of the rest of the Terms.

9.3 The failure of Surya Shri to enforce any of the provisions herein shall not be deemed a waiver of their enforceability.

9.4 Unless you opt otherwise we may send you alerts, notifications, e-mail, direct mail and generally communicate with you. You can update your preferences for marketing communications from us at any time by logging into your Account Settings. By accepting these Terms you agree that Surya Shri will send you any other information/communications regarding your contract and/or your product purchase and service reservations on durable medium other than paper (i.e. via e-mail or any other means addressed personally to you that allow you to store the information in a way accessible for future reference for a long enough period and that also allows you the unchanged reproduction of such information).

9.5 The notice period for any notice given under these Terms shall start on the date of the notice. If notice is given by any other means, the notice period shall start from the date of the notice. This does not apply to informing us of returns and otherwise stated in the Terms, the time period for returns runs from the date you inform us that you wish to return the Product.

Code of Ethics and Rules of Conduct

It is important that you read the Surya Shri Code of Ethics (the “Code”) and the Rules of Conduct (the “Rules”) below, as they form an integral part of the terms of a Royalty Partner’s activity related to Surya Shri. A Royalty Partner must comply with the Code and Rules and any amendments communicated to the Surya Shri Royalty Partner. Surya Shri reserves the right to terminate at any time, and with immediate effect, the membership of any Royalty Partner who has provided false information at the Registration, Royalty Partner sign-up process or any later situation or who is violating the Code or the Rules. Terminated Surya Shri Royalty Partners lose all rights and privileges that accompany their membership, including their network and benefits. The Code and the Rules are there for your protection, to ensure that all fellow Royalty Partners maintain the same high standards. In line with Surya Shri ethical standards, the Royalty Partners are expected to, and shall comply with any and all legal requirements of the country where they operate their Surya Shri related activity even if certain obligations are not restated in the Code or the Rules.

The Surya Shri Code Of Ethics

As a Surya Shri Royalty Partner (Royalty Partner), I agree to conduct my activities at Surya Shri according to the following principles:

The Surya Shri Rules of Conduct

1. DEFINITIONS

A. “User” shall represent any person who uses the facilities provided by Surya Shri online and offline.

B. “Buyer” shall represent any person who only has registered as a member on www.suryashri.lk.

C. “Surya Shri Royalty Partner” or “Royalty Partner” shall for the purpose of this document include any member of who has registered themselves as a member on www.suryashri.lk and joined the Royalty Plan of Surya Shri irrespective of title and level.

D. “Sponsor” shall mean an existing Royalty Partner introducing a potential Royalty Partner/new customer to the Surya Shri Royalty Partner ecosystem.

E. “Beneficiary” shall mean a person nominated by a Royalty Partner through their Account Settings. Such a Beneficiary will take the place of the existing Royalty Partner in their absence or written handover of their account, where they will inherit the entire existing Royalty Partner’s Community and Benefits.

F. “Site” or “Website” shall refer to a www.suryashri.lk designed, issued and hosted by Surya Shri for the benefit of all Surya Shri users.

G. “Surya Shri” or “Company” in this document or any other literature on the Site refers to the local Surya Shri entity with which you entered into using the Registration Form unless otherwise stated.

H. “Royalty Plan” shall indicate the benefits dividend system related to a Royalty Partners Affiliate Community mentioned in Benefits.

I. “Affiliate Tree” shall include a Surya Shri Royalty Partner, his/her Sponsor, his/her referred partner, and so forth, with the tree starting with Surya Shri and ending with any number of Royalty Partners linked to that Royalty Partner.

J. “Affiliate Community” or “Community” shall refer to all Surya Shri Royalty Partners and their referred Royalty Partners at different levels of distribution sponsored directly or indirectly by a Surya Shri Royalty Partner.

K. “The Surya Shri Literature” shall mean the Royalty Plan, Code and Rules, the Product and Service Catalogues, the Newsletters and any other documents and information printed or published on the official Surya Shri website or communicated to you by Surya Shri from time to time.

L. “Incentive/s” shall mean any amount you may get based on the sales done by your direct and indirect referred Royalty Partners as per the Royalty Plan. Words beginning with a capital letter, but which are not defined herein, shall have the same meaning as in the previous sections of the Royalty Plan or Surya Shri Literature.

2. MEMBERSHIP

2.1. To become a Surya Shri Royalty Partner a candidate should as a general rule be sponsored by an existing registered Surya Shri Royalty Partner. Under certain circumstances, Surya Shri can assign a prospective Surya Shri Royalty Partner to any network.

2.2. An individual shall only have one Surya Shri membership, unless otherwise permitted under these Rules.

2.3. Surya Shri reserves the right to revoke any membership.

2.4. An applicant must be of the age above 16 years to be a Surya Shri Royalty Partner.

2.5. Membership shall only be granted to individuals.

2.6. A Surya Shri Brand Royalty Partner may withdraw from his/her membership at any time they wish to do so.

2.7. The Surya Shri Royalty Partners may resign from their membership by giving written notice to Surya Shri.

2.8. Former Royalty Partners may register for new membership. However Surya Shri may ban the membership if the termination of the previous membership was due to inappropriate activities conducted by said former Royalty Partner.

2.9. Surya Shri has the right to terminate a Royalty Partner for any breach of any of the clauses within this document or any other activity deemed unsuitable by Surya Shri.

2.10. Surya Shri reserves the right to suspend a Royalty Partner’s membership for up to

12 months with immediate effect, pending investigation of violation of any of the clauses within this document.

2.11. A Royalty Partner shall not sponsor, engage or employ any person who is an existing Royalty Partner in any other Community other than his/her own Community other than those who are linked to the said Royalty Partner through the Affiliate Tree.

3. MAINTAINING LINES OF SPONSORSHIP

3.1. Surya Shri Royalty Partners are only allowed to re-register under a different line of sponsorship unless they resign from their current membership and apply for a new membership. If they do resign from their current membership their entire Community will be lost and transferred to their original Sponsor.

3.2. The transfer of membership from one Sponsor to another is only possible in special cases and at the sole discretion of Surya Shri.

3.3. Transfer of a Community, Affiliate tree or part thereof is not allowed.

3.4. Surya Shri Royalty Partners who wish to transfer their membership may be allowed to do so, but only to their Beneficiary (at the discretion of Surya Shri). A letter or email requesting such a transfer must be sent to Surya Shri. Surya Shri Royalty Partners who have transferred their membership under this rule may apply for membership again if at least three calendar months have elapsed since their last Membership was transferred.

3.5. In case of a Royalty Partner’s death, the Membership can be inherited by their beneficiary upon officially informing Surya Shri. In case where a beneficiary is not mentioned the membership will be terminated after a period of six calendar months following the period of membership inactivation. Surya Shri reserves the right to request documents proving the demise of the said Royalty Partner.

4. RESPONSIBILITIES OF A ROYALTY PARTNER

General responsibilities

4.1. A Surya Shri Royalty Partner shall not place orders in the name of another Royalty Partner, without that Royalty Partner’s written approval.

4.2. Royalty Partners shall comply with all laws, regulations and codes of practice including the direct guidelines applying to the operation of their membership, including with any tax laws and regulations regarding tax registration and filing. The Royalty Partner/s shall not engage in any activity which may bring either them or Surya Shri into disrepute and the Royalty Partner/s in question shall answer for such activity as Surya Shri will not be responsible for actions of an individual User or a group of Users.

4.3. Royalty Partners must take appropriate steps to ensure the protection of all private information provided by a customer, a potential Royalty Member, another Royalty Partner, in accordance with the local laws that apply to privacy and data protection.

Responsibilities towards customers

4.4. Surya Shri Royalty Partners shall not use misleading, deceptive or unfair sales practices.

4.5. From the beginning of the contact with a consumer, the Royalty Partner shall identify her-/himself and explain the purpose of her/his approaching a customer or the purpose of the occasion. The Royalty Partner shall ensure full transparency of her/his identity as Royalty Partner in any related communication, whether by email, a website, social media page etc. Clear name and contact information as well as information that the sender is not a Surya Shri official representative must be provided. The word “Independent” shall always be added before “Surya Shri Royalty Partner” on any identity representation such as e-mail signatures, on website, social media page and the like.

4.6. Surya Shri Royalty Partners shall offer any customers accurate and complete product and service explanations and demonstrations (of only products) regarding price and, terms of payment, including return policies and delivery dates. Surya Shri Royalty Partners shall give accurate and understandable answers to all questions from customers.

4.7. To the extent claims are made with respect to product and service efficacy, Royalty Partners shall make only those verbal or written product and service claims that are authorized by Surya Shri.

4.8. Royalty Partners shall not use any testimonial or endorsement that is unauthorized, untrue, obsolete or otherwise inapplicable, unrelated to the offer or used in any way likely to mislead the customer.

4.9. Royalty Partners shall not use comparisons which are misleading. Points of comparison shall be based on facts which can be substantiated. Surya Shri Royalty Partners shall not unfairly degrade any other company, business, product or service, directly or by implication. Royalty Partners shall not take unfair advantage of the goodwill attached to the trade name and symbol of another company, business, product or service.

4.10. The Royalty Partner will make personal, telephone or electronic contact in a reasonable manner and during reasonable hours to avoid intrusiveness. The Royalty Partner shall discontinue a demonstration or sales presentation upon the request of the consumer.

4.11. The information a Royalty Partner gives to the consumer shall be provided in a clear and comprehensible manner with due regard to the principles of good faith in commercial transactions and the principles governing the protection of those who are unable, pursuant to national legislation, to give their consent, such as minors.

4.12. Surya Shri Royalty Partners shall not abuse the trust of individual consumers and shall respect the lack of commercial experience of consumers and shall not exploit a consumer’s age, illness, mental or physical infirmity, credulity, lack of understanding or lack of language knowledge.

4.13. Surya Shri Royalty Partners shall not induce a person to purchase products or services based on the representation that the customer can reduce or recover the purchase price by referring potential customers to the Surya Shri Royalty Partner for similar purchases, if such reductions or recovery are contingent upon some future event.

Responsibilities towards other SURYA SHRI Royalty Partners

4.14. Surya Shri Royalty Partners shall not steal a potential customer from other Royalty Partners, nor interfere by soliciting Royalty Partners in the line of sponsorship of another Royalty Partner.

4.15. A Surya Shri Royalty Partner shall not misrepresent the actual or potential sales or earnings of Royalty Partners. Any earnings representations and sales figures must be: (a) truthful, accurate, and presented in a manner that is not false, deceptive or misleading, and (b) based upon documented and substantiated facts in the relevant market. Potential Surya Shri Royalty Partners must: (a) be informed that actual earnings and sales will vary from person to person and will depend upon an individual’s skills, the time and effort put in and other factors and; (b) be provided with sufficient information to enable a reasonable evaluation of the opportunity to receive allowances.

4.16. A Royalty Partner shall not charge other Brand Partners or potential Royalty Partners any manner of fees for any developed/sanctioned materials or services. Any marketing materials developed by Royalty Partners must be consistent with Surya Shri policies and procedures. Surya Shri Royalty Partners who advertise/market approved, legally allowed promotional or training materials to other Royalty Partners: (i) shall only offer materials which comply with the same standards to which Surya Shri adheres; and (ii) shall be prohibited from making the purchase of such materials a requirement of other Royalty Partners.

4.17. Royalty Partners shall contact other Royalty Partners only in a reasonable manner and during reasonable hours to avoid intrusiveness.

4.18. Surya Shri does not impose any conditions for minimum purchases or reservations, whether in quantities or in value, on its Royalty Partners. Similarly, a Royalty Partner shall not compel or force those he/she sponsors to purchase any minimum product quantities or reserve any minimum service reservations. All Surya Shri Royalty Partners may order any quantities only directly from Surya Shri but handling and courier fees may apply depending on order size. It is up to the individual Royalty Partner’s judgment to determine the size of each order depending on their personal consumption. Surya Shri Royalty Partners shall not require or encourage other Royalty Partners to purchase unreasonable amounts of inventory or sales aides.

4.19. Surya Shri Royalty Partners shall not use the Surya Shri network for marketing materials, products, services or schemes which are not officially approved by Surya Shri and that are inconsistent with Surya Shri’s policies and procedures.

4.20. Surya Shri Royalty Partners shall not systematically entice or solicit direct sellers of another company.

4.21. Surya Shri Royalty Partners shall not unfairly denigrate another company’s products, its sales and marketing plan or any other feature of another company.

4.22. Surya Shri Royalty Partners do not have any employment relationship with Surya Shri. When presenting Surya Shri opportunities to others, the Surya Shri Royalty Partners must clearly state the independent character of a Partner’s participation and the fact that no employment with Surya Shri exists.

4.23. Surya Shri Royalty Partners have no authority to bind or assume obligations on behalf of Surya Shri. They shall indemnify Surya Shri in respect of any costs or damages arising from any noncompliance to these Rules.

4.24 Surya Shri Royalty Partner shall not join Social Media Groups/Webinars/Online Trainings hosted by other Royalty Partners through any social media account unless you have specifically been invited to them. Brand Partners shall not leave unwarranted comments on social media posts of other Royalty Partners.

4.25. In building their Personal Group, a Surya Shri Royalty Partners shall ensure that all new Surya Shri Royalty Partners will follow the basic regulations.

4.26. In becoming a Sponsor, the Surya Shri Royalty Partner shall ensure that he/she trains and motivates her personally sponsored Surya Shri Royalty Partners.

4.27. A Surya Shri Royalty Partner may not be involved in interviews regarding, or referring to Surya Shri with any media, whether by television, internet, radio, magazines etc. nor utilize any advertising media (including viral advertising as SMS, internet etc.) for the purposes of marketing of her Surya Shri activities without Surya Shri’s prior written consent.

4.28. The Surya Shri Royalty Partners shall not be involved in social media dialogues which misrepresent or give incorrect or misleading information about Surya Shri, its products or services, or may generally lead to the loss of Surya Shri’s reputation, please see below the 10 Golden Rules of Social Media.

4.29. The Surya Shri Royalty Partners shall not use misleading, deceptive and/or unfair trade practices including but not limited to unfair recruiting practices, misrepresentation of actual or potential sales or earnings, opportunities, and advantages of becoming a Royalty Member, in their interaction with potential Partners.

4.30. Surya Shri Royalty Partners shall not make any factual representations to a potential Partner that cannot be verified or make any promise that cannot be fulfilled.

4.31. Surya Shri Royalty Partners shall not knowingly make, omit, engage, or cause, or permit to be made, any representation relating to the opportunities, including remuneration system and agreement between Surya Shri and themselves which is false and/or misleading.

4.32. A Surya Shri Royalty Partner shall not require or encourage Partners recruited by him/her to purchase Surya Shri Royalty Services or Products in unreasonably large amounts.

4.33. A Surya Shri Royalty Partner shall not provide any Surya Shri Literature and/or training materials not restricted to collateral issued by Surya Shri, to a potential and/or existing Partner or float any scheme which has not been approved by Surya Shri.

4.36. A Surya Shri Royalty Partner shall not require potential or existing Partners to purchase any Surya Shri Literature or training materials or opportunity demonstration equipment.

Surya Shri Royalty Partner Online/Digital Policy

1. BACKGROUND

1.1. This policy serves to clarify how Surya Shri Royalty Partners can shape their presence on the Internet without interfering with Surya Shri’s brand building activities or breaching copyright related laws, rules and agreements.

2. GENERAL

2.1. Surya Shri allows its Royalty Partners to share social media materials made public or authorized through written consent by the Company as well as various other centrally provided tools to promote Surya Shri Services, Products and Opportunities on the Internet.

2.2. These applications are today the only approved digital tools where the Royalty Partners can promote and advertise as well as displaying images and logotypes for which Surya Shri is the rights owner.

2.3. A Royalty Partner should communicate in her own words and may only quote Surya Shri texts by clearly referring to the source.

2.4. A Royalty Partner may not build e-commerce sites on which Surya Shri Services and Products are sold or otherwise conduct e-commerce outside of the approved Surya Shri applications.

2.5. A Royalty Partner should abide by the Royalty Partner’s Digital Guidelines Handbook at all times for conducting business. The Royalty Partner’s Digital Guidelines Handbook shall be used as a guideline by Royalty Partners for growing their online opportunities. Failure to comply with the same shall have such consequences as provided in the said guideline’s handbook and the Royalty Partner Agreement.

3. DOMAIN NAME

3.1. Royalty Partners may not register domain names containing the word “Surya Shri”. A Royalty Partner shall not register a social media page/group with name and picture that can mislead the consumer to believe that the page is an official Surya Shri page/group:

- A social media (e.g. Facebook, Instagram) page/group name and picture shall clearly state that it is operated by an individual, e.g. “Anna’s Team” with Anna’s own image.

- A social media page, group name shall not be named e.g. “Surya Shri Sri Lanka” or similarly with or without an official Surya Shri image e.g. Surya Shri logo, Surya Shri images.

4. DISCLAIMER

4.1. Partners who are part of the Surya Shri Royalty Plan must make sure to clearly publish information that they are either an:

This information must be published clearly on any post published. Name and contact information should be available in the account information for a social media page. If a Royalty Partner has a private website without Surya Shri affiliation this policy is of course void.

5. CONTENT & REFERENCES TO SURYA SHRI

5.1. No content is to be copied from the official Surya Shri website and published under the Royalty Partner’s own name. If a Royalty Partner links official Surya Shri content to his/her own social media profile from a Surya Shri-owned domain or social media profile, this must be clearly stated.

6. IMAGES

6.1. A Royalty Partner may not take still or moving image material from an official Surya Shri site and publish as their own. All image material is copyright protected, and Surya Shri has acquired the rights to use it. These rights are not extended to Royalty Partners.

-Moving images; videos etc.: May be used through sharing function if and when available. The sharing function provides automatic reference to the source site.

-Images of models or persons: May be used through sharing function if and when available. The sharing function provides automatic reference to the source site.

-Images of Surya Shri Services and Products: May be used with our sharing function as long as the source site is mentioned in a visible and unambiguous way (for example: “source: www.suryashri.lk 2021”).

Any claims from a 3rd party that may be addressed to Surya Shri will be transferred to the Royalty Partner.

7. THE SURYA SHRI LOGO

7.1. Royalty Partners are not permitted to use the Surya Shri logo.

8. SOCIAL MEDIA SHARING

8.1. Surya Shri encourages presence on blogs, social networking sites and similar. Royalty Partners are encouraged to blog and leave comments about Surya Shri Services and Products where they deem it appropriate but must adhere to the Code of Ethics. We recommend that Royalty Partners use the sharing functions provided by Surya Shri in order to secure correct display and source information to as large an extent as possible.